How does this Scar Remover Gel Remove My Scar? The medical grade silicone in the Scar Remover Gel heals scars by increasing the hydration of the skin, which tells the body that it doesn't need to produce as much collagen. With the collagen that is produced, the silicone gel also balances the growth factors, so that excess collagen gets broken down in the healing processes. OUR GUARANTEE We are confident that we offer some of the best products on the market. Therefore, we provide a 30-day guarantee. We will make every effort to ensure that you are completely satisfied with your purchase. Online shopping can seem daunting. We want you to know that there is absolutely zero risk of purchasing something. We won't make it difficult if you don't love it. We offer email and ticket support 24 hours a day, 7 days a week. If you require assistance, please contact us. Please contact customer service if you have any problems with your purchase.